Terms & Conditions

  1. For the purpose of these terms & conditions the following words shall have the following meanings: (a) “The company” shall mean Purely Plumbing and Heating (b) “The customer” shall mean the person or organisation for whom the company agrees to carry out works &/or supply materials.
  2. The company reserves the right to refuse or decline work at its own discretion.
  3. Hourly rate work. The total charge to the customer shall consist of the cost of materials supplied by the company and the minimum labour charge for the first hour and per hourly increments after that. If work cannot be completed on the same day and a return visit is made the minimum hourly rate charge shall apply for the first hour followed by the hourly increments.
  4. The company reserves the right to charge a fee for the collection of materials from its supplier except with respect to works for which there is an estimate. If the collection occurs whilst the company is on site, the time taken will be treated as an addition to the works and charged at the relevant rate.
  5. Material Collection.
    Collection of non-stock items is chargeable but:
    (a) Time must be kept to a minimum & reasonable.
    (b) If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances.
  6. The hourly charge is not all inclusive and some heating & plumbing jobs are charged at higher rates or have set fees (informed verbally or in writing).
  7. The price for the services shall be quoted in the estimate. The estimate may be accepted at any time within a period of 30 days from the date of estimate and, if not accepted within such a period, shall lapse. In the event of the estimate being accepted within such a period of 30 days, the customer undertakes to clear all the necessary areas as agreed with the company before the company commences the services which, for the avoidance of doubt, includes all furniture and all floor coverings. The company shall take every care during the carrying out of the work however the estimate does not include any subsequent incidental re-decoration upon the proper execution of the services.
  8. Invoices are due for payment immediately upon delivery to the customer or as indicated on the invoice.  Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the company.  The payment surcharge is also applied if we are unable to debit your credit or debit card and/or payment is not made within 48 hours of receiving the initial invoice.
  9. Labour costs on jobs over £500 will usually be charged in two stages (50% at the beginning and 50% on completion of works). Some credit cards carry a small additional charge, debit cards do not.
  10. Every effort is made to arrive at a job within the time window and date agreed with you, however we cannot accept liability for arriving late or for the late delivery or failure to supply materials.
  11. We accept no liability for any delay or consequences of any delay in performing our obligations if such delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
  12. If the customer cancels their instructions prior to any work being carried out or materials supplied then the customer shall be liable for any related expenditure together with the profit that would have been made by the company had the work been carried out &/or materials supplied in accordance with such instructions.
  13. If, after the company shall have carried out the works, the customer is not wholly satisfied with the works then the customer shall give notice in writing by email and recorded delivery post within 7 days to the company & shall afford the company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The customer accepts that if he fails to notify the company as aforesaid then the company shall not be liable in respect of any defects in the works carried out.
  14. We provide a six month guarantee period of our labour in addition to the manufacturer’s guarantee for all parts or equipment supplied by us.
  15. The company will charge the customer to inspect any appliances which have failed during the manufacturers warranty period and to repair or replace the faulty item.
  16. We cannot guarantee our work, parts and equipment supplied to you if: (i) They suffer misuse, are treated negligently, or if our work is repaired, modified, or tampered with by anyone other than us. (ii) We carry out works for you using your materials. (iii) You order us to carry out work against the advice of the company. This advice will be given to you either orally, or in writing. (iv) We indicate that further works need to be carried out. (v) Existing installations are either inferior or over 10 years old, nor can we guarantee the effectiveness or otherwise of our work in these cases.
  17. The Guarantee shall be for labour only in respect of faulty workmanship for 1 month from the date of completion with the manufacturers warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the company is: (a) Subject to misuse or negligence. (b) Repaired, modified or tampered with by anyone other than the company. The company will accept no liability for, or guarantee suitability, materials supplied by the customer & will accept no liability for any consequential damage or fault.
  18. The company will not guarantee any work in respect of blockages in waste & drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the company. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.
  19. Where the company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the company accepts no liability in respect of the effectiveness of such works or otherwise.
  20. The company shall only be liable for rectifying works completed by the company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
  21. These terms & conditions & all contacts awarded between the company & customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.